The customer must select the specific device (e.g., a smartphone for flashing) and click .
: Windows 7, 8, 8.1, 10, 11, or Windows Server (2008 R2, 2012, 2016, 2019, 2022) — 32-bit or 64-bit architectures.
Click the button. The software compiles a customized, standalone executable file (often named usb-redirector-customer-module.exe ). Save this file to an accessible directory. Step 4: Initiating the Remote Connection (Customer Side)
When work is completed, right-click the device and select to release it back to the customer's local control. Troubleshooting Common Setup Failures Probable Cause Resolution "Cannot connect to technician" error on client. Usb Redirector Technician Edition 1.9.7 Setup
By following these troubleshooting tips, users can quickly resolve common issues and ensure seamless operation of USB Redirector Technician Edition 1.9.7.
By default, it installs to C:\Program Files (x86)\USB Redirector Technician Edition . It is generally best to leave this as is. Click "Next."
The customer connects the target USB device (e.g., a smartphone or dongle) to their computer. The customer must select the specific device (e
Verify that your public IP address has not changed. Double-check that TCP port 32038 is properly forwarded on your router and is not blocked by your Internet Service Provider (ISP). Issue 2: Device Disconnects Intermittently
Before starting the setup, ensure your environment meets the following requirements:
: Find your public IP address (using a site like WhatIsMyIP) to give to your customer. 2. Customer Side Setup The software compiles a customized
Disable "USB Selective Suspend" in Windows Power Options on both computers. Customer Cannot Connect to Technician
This allows zero-touch deployment for recurring support clients.
Note the TCP port displayed in the software interface (default is usually port 32032 ). Open your internet router's configuration page. Navigate to the section.