The Microsoft Update Catalog is a database of drivers and updates that can be downloaded and installed manually. To update the driver using this method:
The core issue is that the HP un2420 (Gobi 2000) is . HP's official support page for this product confirms it became obsolete on December 31, 2013.
HP un2420 Mobile Broadband Module Modem listed without warnings Re-verify your SIM card is inserted properly HP un2420 Diagnostics & NMEA operational Toggle the laptop's physical Wi-Fi/Wireless hardware switch
: The instructions below are intended for advanced users and enthusiasts. As HP does not support this hardware on Windows 10, proceed at your own risk. Modifying system files or driver installations can lead to system instability. hp un2420 mobile broadband module driver windows 10 upd
Unless you have a specific legacy enterprise requirement or no other internet access options, do not rely on the un2420. You are better off using a smartphone hotspot or a modern USB LTE/5G dongle. The hardware is end-of-life, and the driver support for Windows 10 is a functional but messy workaround rather than a proper solution.
Check "Run this program in compatibility mode for" and select and run the installer as an administrator. Manual Device Manager Update
Unlike modern cellular cards, the Qualcomm Gobi2000 chip is "blank" when your PC boots. It requires the Windows driver to actively inject carrier-specific firmware into the module every single time the system powers on. If the driver lacks a proper initialization tool built for Windows 10, the firmware injection fails, leaving the card unusable. The Microsoft Update Catalog is a database of
Windows 10’s “Cellular” settings might not detect the modem. Instead:
The official driver package was designed for a wide range of HP notebooks, including:
Here’s a step-by-step guide to get the mobile broadband module working on Windows 10 (64-bit). This module uses Qualcomm’s Gobi 2000 chipset, which lacks official HP drivers for Windows 10, but a modified driver from the Lenovo ThinkPad Gobi 2000 package works reliably. HP un2420 Mobile Broadband Module Modem listed without
HP never released an official Windows 10 driver for the UN2420 module. However, the Windows 7 and Windows 8 drivers work perfectly when installed correctly. SoftPaq SP59317 (or newer version SP62912) Driver Version: 1.1.220.0 (Qualcomm Gobi 2000 Package) Source: Official HP Support Website How to locate the file:
After install, the device should appear under as “Qualcomm Gobi 2000” or similar.