How To Unblock A Prison Call ((new)) Jun 2026

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Contact their customer service team at or email Customer@icsolutions.com to request a number be unblocked. 2. Unblocking on Your Mobile Device how to unblock a prison call

If you hear a call-waiting click or receive another notification, ignore it. Do not attempt to hold or switch lines.

Yes, if you have an online account with Securus. Log in to your Securus account at www.securustech.net, navigate to the Block & Unblock calls section, and unblock your number online. For GTL/ViaPath and ICSolutions, however, calling customer service is usually required. This public link is valid for 7 days

If you have been trying to receive phone calls from a loved one who is incarcerated only to hear an automated message saying the call cannot be completed, you are not alone. Blocked prison calls are a common and frustrating problem for families and friends. The good news is that most blocks can be removed—often with a single phone call. This comprehensive guide walks you through everything you need to know about how to unblock a prison call, from understanding why blocks happen to following the correct steps for each major phone service provider.

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If you must use a digital number, check with the specific facility's handbook first. Securing a traditional landline or a standard post-paid cellular contract is the most reliable way to guarantee connectivity. What to Do if the Block is Facility-Imposed

If the system hears a click, a change in line voltage, or a third voice that sounds like a transferred call, it will trigger a permanent or temporary block.

You may need to fill out a background questionnaire or provide proof of phone ownership (a copy of your phone bill) to the facility's clearance officer before your number is whitelisted. Check Disciplinary Status