If you still have access to the or the backend SQL database . Share public link
If an attacker gains physical access to the server or RDP (Remote Desktop) access to a machine where the Config Tool is installed, they can open the tool, log in with admin / genetec , and:
Username: Admin Password: Leave blank (press enter). How to Connect to Config Tool for the First Time genetec config tool default password
Instead of relying on local Genetec accounts, link the Config Tool to your corporate identity provider using Active Directory (AD) or a SAML 2.0 integration. This ensures that when an employee leaves the company, their access to the security platform is automatically revoked.
Depending on the specific hardware deployment (such as a Streamvault appliance) or peripheral hardware modules, the default credentials will vary from the standard software installer: Appliance / Device Type Default Username Default Password Purpose / Access Level Admin Blank (None) Core application configuration Streamvault Admin Account Admin admin Full Windows and SV Control Panel rights Streamvault Operator Account Operator operator Restricted localized desktop access Streamvault Server Admin Not Applicable genetecfactory Localized server gateway utility Synergis Cloud Link admin softwire Smart access control appliance UI AutoVu SharpV Camera admin or Admin Printed on unit label Fixed ALPR camera portal configuration Step-by-Step: Changing the Default Admin Password If you still have access to the or the backend SQL database
Compromising the primary management node exposes connected edge devices—such as IP cameras and door controllers—allowing bad actors to extract device firmware, manipulate video feeds, or unlock facility entry points. Critical Default Logins Across the Genetec Ecosystem
If the password for the Admin user or the Server Admin is lost, there are several recovery paths: This ensures that when an employee leaves the
If you are deploying a pre-configured Genetec Synergis Cloud Link or a Streamvault appliance, the hardware itself will have a factory-default login for its web configuration page (often admin / admin ). However, once connected to the Security Center software ecosystem, directory authentication relies entirely on the credentials set up during software installation. 🛠️ How to Reset a Forgotten Genetec Admin Password
If you encounter issues with the Genetec Config Tool, try the following troubleshooting tips: